Account Manager KZN - SMD660
Goals/Mission
Targeting strategic new and existing end-user customers and channel partners, providing solutions to customers, add value to own business, ensuring profitable sales and growing market share in general industry, service existing customers and identify and document projects.
Working Partners/Contacts
Internal - Senior management - Branch & Business Unit, Sales management, Product specialists. External - Senior management - End-users & OEMs, Purchasing managers, Company owners, Distributors
Tasks
1) CRM - Identifying, understanding, co-ordinating and responding to the needs and objectives of customers, demonstrating empathy, forming partnerships. As well as developing, maintaining, and enhancing customer relationships. Build new relationships outside our traditional markets
2) Logistics - Utilising the support bases and infrastructure provided by the organisation to strengthen the customer. Ensure the customer is aware of the Flender product range and new developments
3) Provide innovative solutions for the customers mechanical drive needs
4) Risk - Evaluating risk factors to determine feasibility of bids/business/sales
5) Tendering - Co-ordinating internal services for tender preparation and submission
6) Strategy - Devising, implementing and reviewing Account strategies together with management
7) Business Development - Pro-actively, exploring all avenues and opportunities to realise more business
8) Reporting - Internal reporting to the Sales Manager, as well as external reporting to the customer.
9) Liaise with the customer and system integrators
10) Budgets - Achieve set budgets as agreed by management
11) Product Knowledge - Improve product knowledge of Flender along with the entire company A&D spectrum of products and attend training provided by the company. Promote company's training with the customer to ensure an adequate technical competence
12) CRM - Maintain and update your industry sector in the CRM database. Ensure all details are up to date. Prepare and submit quotes. Keep accurate records of quotes, customer visits and log all projects on The company's CRM tool.
13) End-User Focus - Maintain an end-user focus
Education
Minimum S4 Mechanical Engineering
Knowledge/Languages
* Have a good knowledge of gear theory, gear products and drive applications
* General product and industry knowledge
* Have a broad process knowledge
* Self motivated
* Have good negotiation skills
* Have own network across gear industry
Experience
* A minimum of 4 years in Sales
* Marketing and business development experience will be an advantage
* Experience within the African market will be advantageous
* Technical qualification
* Project and process experience
* Must possess leadership qualities
Capabilities
* Self Determination
* Initiative
* Business Competence
* Communications Skills
* Results & Quality Orientation * Customer Focus
* Entrepreneurial Spirit
* Analytics